information technology manager

ABOUT US

The mission of Berkshire Taconic Community Foundation is to build stronger communities by inspiring charitable giving. We offer donors, nonprofits and community groups the tools and expertise to achieve their philanthropic vision and goals, and identify critical areas where the foundation can leverage its relationships and leadership for lasting impact. Founded in 1987 in Salisbury, Connecticut, Berkshire Taconic serves Berkshire County, Mass.; Columbia and northeast Dutchess County, NY; and northwest Litchfield County, Conn. In all, we serve the residents of 70 towns and three cities across three states, within a 2,200-square mile region. 

Like most community foundations, Berkshire Taconic offers a variety of fund types that allow donors and community groups to build charitable resources and make grants and other awards over time to achieve their philanthropic goals. BTCF has also proactively established funds to address a specific issue in our region or to develop permanent charitable resources to serve a set of communities. This has resulted in the creation and growth of 11 area funds, 33 educational enrichment funds that serve every public school district in our region, and special initiatives to address regional challenges, such as the shortage of high-quality early childhood programs and affordable housing options. 

In total, the foundation manages more than 550 funds with a combined $135 million in assets that together make over $8 million in grants and other awards each year. BTCF is a learning organization with a full-time staff of sixteen that embraces a culture of high performance, transparency and flexibility. All staff participate in professional development activities on an ongoing basis and work cooperatively as a team, respectful of one another, the volunteer board that guides our work, and the nonprofits and donors who are our vital partners in improving lives around the region. 

POSITION OVERVIEW

The IT Manager is responsible for developing and managing the technological and digital infrastructure of the foundation, including its networked computer systems, telephony, electronic data operations and all related systems, equipment and software applications. Reporting to the Vice President for Finance and Administration and working with a third party network administrator, the IT Manager is the sole onsite IT staff member, who is responsible for: providing a secure and functional environment consistent with industry best practices and development; responding to ongoing organizational and staff needs; developing training materials; and making recommendations to enhance operations.   

POSITION OUTCOMES

The successful IT Manager will achieve the following outcomes over time, working with other staff:

  • A secure and reliable infrastructure, with adequate back-up and ease of use
  • Ongoing enhancement of systems consistent with industry standards and available resources
  • High degree of utilization and understanding of organizational tools
  • Robust support system for staff
  • Improved knowledge management and distribution of resources throughout the organization

KEY RESPONSIBILITIES

  • Monitor all system operations and alerting; work with outside IT firm to manage issues and tickets as appropriate
  • Supervise and manage relationship with outside IT vendor, including delegating tasks, monthly onsite visits, and ongoing monitoring and troubleshooting
  • Co-manage and optimize use of organization-wide integrated fund management database/CRM/general ledger, with specialized support from appropriate staff functions (Controller, Database Manager, Grants and Gifts Coordinators)
  • On- and off-board all employees
  • Implement and manage productivity tools
  • Arrange and provide staff training on all systems
  • Work with departments to provide, configure and maintain appropriate software and online tools
  • Support key applications (Microsoft Office, FIMS, Foundant), as well as integration and data flows between applications across organization
  • Oversee customization and application(s) integration, developing in-house via database programming and engaging outside programmers
  • Maintain domain registrations, and coordinate technical support for website content management system, PCI compliance
  • Help Desk-type assistance and troubleshooting as needed
  • Develop analytical and reporting tools
  • Develop Intranet/cloud file management
  • Work with the Vice President to develop long-term plans and ongoing assessments of systems, as well as priorities for information sharing and areas of new investment
  • Oversee the annual departmental operating and capital budgets

REQUIREMENTS

  • Bachelor's degree, preferably in computer science, MIS or similar field, or comparable experience and training in the field
  • Minimum of five years' previous experience in a related or comparable position, with nonprofit experience preferred and knowledge of the following:
  1. Database management, optimization, best practices
  2. Application and systems integration and support
  3. Windows Server 2012/Active Directory
  4. Exchange/Exchange Online Management including Exchange Online Protection spam filtering
  5. Office 365 administration and best practices (Azure sync with Active Directory, user management)
  6. Network security and best practices
  7. PC/hardware maintenance and system optimization
  8. Microsoft Office configuration and features
  9. Cloud-based productivity tools; experience with Asana w/Instagantt a plus
  10. Network printer configuration and integration with Office applications
  11. Spiceworks network scanning, inventory and Help Desk app
  12. Best practices for local and cloud backup
  13. Telephone system operations and programming, including VOIP
  14. Web content management systems, PCI compliance and mobile apps
  • CompTIA, Microsoft and other certifications not required but a plus (networking, network security, hardware maintenance, Microsoft applications)

QUALIFICATIONS

The successful candidate will possess and have demonstrated in previous roles or projects the following attributes and skills: 

  • Highly organized to manage multiple priorities and deadlines in a fast-paced environment
  • Success leading project management teams and setting short- and long-range objectives
  • Accurate and detail-oriented; analytical approach to problem-solving and communication
  • A self-starter; ability to work unsupervised
  • Appreciative of high professional standards
  • Ability to work with confidential information with discretion and good judgment
  • A team player: helpful, polite, collaborative, supportive and respectful
  • Comfortable working with a wide variety of people
  • Committed to ongoing professional development and remaining current with industry trends, best practices and new technology

COMPENSATION

Commensurate with background and experience. Benefits include health and dental insurance (contribution required), retirement, vacation, sick leave, short- and long-term disability and life insurance.

HOW TO APPLY

Please send your resume in Word or PDF format, along with a cover letter describing your interest in the role, your qualifications, accomplishments, salary requirements and the details of related experience. We will not consider any application without a cover letter. Send your resume and letter as one document to hr@berkshiretaconic.org. No calls please.

Berkshire Taconic Community Foundation is an Equal Opportunity Employer.