Tech Operations Associate

Tech Operations Associate

Organizational Overview

The mission of Berkshire Taconic Community Foundation (BTCF) is to build stronger communities through philanthropy and leadership. We offer donors, nonprofits and community groups the tools and expertise to achieve their philanthropic vision and goals, and identify critical areas where the foundation can leverage its relationships and leadership for lasting impact. Founded in 1987 in Salisbury, Conn., Berkshire Taconic serves Berkshire County, Mass.; Columbia and northeast Dutchess County, N.Y.; and northwest Litchfield County, Conn. In all, we serve the residents of 70 towns and three cities across three states, within a 2,200-square mile region. 

Like most community foundations, BTCF offers a variety of fund types that allow donors and community groups to build charitable resources and make grants and other awards over time to achieve their philanthropic goals. BTCF has also proactively established funds to address a specific issue in our region or to develop permanent charitable resources to serve a set of communities. This has resulted in the creation and growth of 11 area funds, 33 educational enrichment funds that serve every public school district in our region, and special initiatives to address regional challenges, such as the shortage of high-quality early childhood programs and affordable housing options. 

In total, the foundation manages more than 550 funds totaling nearly $200 million in combined assets that together make over $10 million in grants and other awards each year. BTCF is a learning organization that embraces a culture of high performance, transparency and flexibility. All staff participate in professional development activities on an ongoing basis and work cooperatively as a team, respectful of one another, the volunteer board that guides our work, and the nonprofits and donors who are our vital partners in improving lives around the region. More information can be found at BerkshireTaconic.org

Position Overview

Berkshire Taconic Community Foundation seeks a temporary Tech Operations Associate to help the foundation: 

  • improve our IT systems and software programs  
  • work more efficiently and effectively on shared projects  
  • process gift, grants, scholarships and financial transactions in the most automated way possible 
  • convert the foundation to a new enterprise software system over the next nine months 

This role may be full-time or part-time. It will begin as a temporary position that will last through June 2022.  It is possible that the role will continue on a permanent basis to manage an ongoing process of staff process improvements, data management, IT improvements, and coordination of IT planning and security improvement efforts. 

BACKGROUND

BTCF recently completed a Microsoft Teams implementation and migrated our server files to the cloud. We need assistance with pain points as we learn to work in the new system. We are about to choose a new enterprise software system and need to prepare for conversion, learn the new system, redesign processes for the new tools, and implement the change while maintaining our ongoing operations.  

We seek a Tech Operations Associate to guide staff in understanding current workflows and implement workflow improvements to our current processes.  We would like to develop new processes that leverage Microsoft Teams and Power Automate, as well as other apps like Asana or Microsoft Planner, to streamline our workflows. This work will be performed in concert with the implementation of a new core software system.  A core responsibility of this role will be to manage the software transition project team to ensure that responsible staff are fulfilling their data review, and update responsibilities and learning objectives to meet the conversion timeline. 

In addition, the Tech Operations Associate will coordinate the work of our various tech resources that include a strategic IT advisor, a full-service IT support firm and a Communications team member who is leading staff training and usability efforts. 

QUALIFICATIONS

  • Proficiency with Microsoft products (Teams, Word, Excel, Outlook, PowerPoint) 
  • Experience managing software and data improvement products 
  • Understanding of technical IT topics, and ability to coordinate and communicate projects among staff and various IT service providers 
  • Project management skills to guide projects and staff efforts to timely and successful conclusions  
  • Ability to research, introduce and implement modern software tools such as Teams, Power Automate and other apps that can increase productivity and staff satisfaction with our grantmaking, financial processing, development and donor service work 
  • Experience providing training to end users and managing training programs 
  • B.A./B.S. degree preferred 

How to Apply

Please submit resume and cover letter to Vice President of Finance and Administration Joseph R. Baker at jbaker@berkshiretaconic.org.